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Privacy Policy

Last updated: October 2026

Havendove Estate Zambia ("we", "our", "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.

By using our website and submitting enquiries or creating an account, you agree to the terms of this policy.

1. Who We Are

Havendove Estate Zambia is a property, agriculture and investment services company registered in Zambia, operating at:

• P.O. Box 36196, Lusaka, Zambia
• Email: havendovefarmingandestatelimit@gmail.com
• Phone: +260 770 442 400

2. Information We Collect

We collect the following personal data when you use our website:

• Enquiry forms: Your name, email address, phone number, and the message you send us.
• Property / vehicle hire enquiries: Your name, email, phone number, preferred dates, and any notes you provide.
• Customer account registration: Your full name, email address, and password.

We do not collect payment card details. All financial transactions are handled offline or via a separate secure payment provider.

3. How We Use Your Information

We use the information you provide to:

• Respond to your enquiries and provide the services you have requested.
• Process property viewings, vehicle hire bookings, and service requests.
• Manage your customer account and send you account-related notifications.
• Protect the security of our website and prevent fraud.
• Comply with our legal obligations under Zambian law.

We will not sell, rent or share your personal data with third parties for marketing purposes.

4. Legal Basis for Processing (GDPR)

If you are accessing our website from the European Economic Area (EEA) or United Kingdom, our legal basis for collecting and using your personal information is:

• Contractual necessity — to respond to your enquiry or fulfil a service booking you have requested.
• Legitimate interests — to operate and secure our website.
• Consent — where you have explicitly provided it (e.g. creating an account).

Under Zambia's Data Protection Act 2021, we also comply with applicable local data protection requirements.

5. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations:

• Enquiry records: up to 3 years.
• Customer account data: for the lifetime of your account plus 1 year after closure.

6. Your Rights

You have the following rights regarding your personal data:

• Right of access — you can request a copy of the data we hold about you.
• Right to rectification — you can ask us to correct inaccurate data.
• Right to erasure — you can ask us to delete your data, subject to legal obligations.
• Right to object — you can object to certain types of processing.
• Right to data portability — you can request your data in a portable format.

To exercise any of these rights, please contact us using the details below.

7. Cookies

Our website uses only essential session cookies that are necessary for the website to function (e.g. keeping you logged in to your account). We do not use advertising, tracking, or analytics cookies. No cookie consent banner is required for essential-only cookies.

8. Third-Party Links

Our website may contain links to third-party websites (e.g. Facebook, Instagram). We are not responsible for the privacy practices of those sites and encourage you to read their own privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will be revised accordingly. We encourage you to review this page periodically.